Terms & Conditions

Last updated: November 2026

1. Services

Konsierz Lacaz provides house sitting and, as an additional service, animal sitting. The exact scope, dates and price are confirmed in writing (including by WhatsApp) before each booking.

2. Bookings and payment

A booking is confirmed once we have agreed the quote and any deposit. Payment terms are stated in the quote.

3. Cancellations

Please tell us as early as possible if your plans change. Cancellation conditions and any non-refundable deposit are stated in your quote.

4. Your responsibilities

You will give accurate information about your home, access, alarms, pets, health needs and emergency contacts, and confirm that you are entitled to authorise access to the property.

5. Animals

Animals must be in good health, up to date with required vaccinations and safe around people. You authorise us to seek veterinary care in an emergency and agree to cover the related costs.

6. Liability

We take reasonable care of your home and animals. Within the limits permitted by law, we are not liable for loss or damage not caused by our negligence, or for events beyond our control. We recommend that you keep valuables secured and maintain home and pet insurance.

7. Governing law

These terms are governed by the laws of Mauritius. We will always try to resolve any concern amicably first.